BASIC PRINCIPLES FOR OUR
THOUGHTS AND ACTIONS
Our guidelines clarify the sense and purpose behind our company and provide the framework for our daily actions. The guidelines provide employees, customers and third parties with an impression of the identity we embody, the goals we set ourselves and the strategy we follow to achieve our goals.
These clear and binding principles motivate and integrate our employees: They know why and how they should carry out their work. They also help to maintain the identity of the company: Customers, business partners and potential employees can thus learn what differentiates Müller & Sohn from the competition.
03 | CUSTOMERS
Our customers decide on the success of our products and thus the future of our company. In our long-term and trusting customer relationships, a strong customer focus and customer satisfaction are both a challenge and an obligation. As a result of the continuous improvement of our services and processes, we fulfil the expectations of our customers for the timely delivery of the desired quantities of high-grade products at competitive prices.